Welcome to the big79 comprehensive FAQ center. This page answers the most common questions from our Indonesian player community about registration, KYC verification, deposits via BCA, BRI, BNI, Mandiri and e-wallets, withdrawals, sports betting including BRI Liga 1 and international football, togel (traditional Indonesian lottery games), casino slots, live dealer games, bonus terms, account security, and responsible gaming tools. Can't find what you're looking for? Our 24/7 support team is always ready to help in English and Indonesian.
Quick Navigation
Account & Registration
How do I create an account on big79?
Creating a big79 account is simple. Click the registration button, provide your full name (as shown on your KTP), email address, mobile phone number, date of birth, and create a secure password. You must be at least 21 years old and a resident of Indonesia. After registration, you will need to complete KYC verification by submitting a photo of your Indonesian National Identity Card (KTP) and a selfie holding your KTP.
What documents do I need for KYC verification on big79?
big79 requires two documents for KYC verification: a clear photo or scan of your valid Indonesian National Identity Card (KTP) showing your full name, date of birth, and KTP number; and a selfie photograph of you holding your KTP next to your face. Verification typically takes 1-24 hours. Your account will have restricted withdrawal capabilities until KYC is complete.
I forgot my password. How can I reset it?
Click the "Forgot Password" link on the login page. Enter the email address associated with your big79 account. You will receive a password reset link via email within 5 minutes. Click the link and create a new strong password. If you do not receive the email, check your spam folder or contact our 24/7 support team for assistance.
Can I have multiple accounts on big79?
No. big79 strictly enforces a one-account-per-person policy. Creating multiple accounts is a serious violation of our Terms & Conditions and will result in immediate suspension of all accounts, forfeiture of funds and winnings, and potential permanent ban. Each user is permitted only one account registered in their own legal name.
How do I close my big79 account?
To close your account, contact our customer support team via live chat or email at [email protected] with "Account Closure Request" in the subject line. Withdraw any remaining balance before requesting closure. Account closure requests are processed within 7 business days. If you are experiencing problem gambling, please ask our support team about self-exclusion options instead.
Deposits & Withdrawals
Which banks does big79 accept for deposits?
big79 accepts deposits from all major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata. All bank deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000.
How long does a BCA deposit take to appear in my account?
BCA deposits on big79 are typically processed within 5-15 minutes during Indonesian banking hours (Monday-Friday, 08:00-16:00 WIB). Deposits made outside banking hours or on weekends may take longer and will be processed on the next business day. If your deposit does not appear within 30 minutes during business hours, contact support with your transaction reference number.
Does big79 accept e-wallet deposits like OVO and DANA?
Yes. big79 accepts deposits from popular Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are processed instantly upon confirmation. The minimum e-wallet deposit is Rp 50,000 and maximum varies by wallet provider. E-wallet deposits are ideal for quick account funding and work 24/7 including weekends and holidays.
Are there any fees for deposits on big79?
big79 does not charge any fees for deposits via bank transfer or e-wallet. However, your bank or payment provider may apply their own standard transaction fees. For example, some banks charge interbank transfer fees for transfers between different banks. Check with your bank regarding their fee structure. The full deposit amount you send will be credited to your big79 account.
What is the minimum withdrawal amount from big79?
The minimum withdrawal amount from big79 is Rp 50,000 for both bank transfers and e-wallets. Maximum withdrawal limits are Rp 50,000,000 per transaction for bank transfers and Rp 10,000,000 per transaction for e-wallets. VIP tier members may have higher limits. You can make multiple withdrawals per day if needed, subject to these limits.
How long do withdrawals to Mandiri bank take?
Withdrawals to Mandiri bank accounts are typically processed within 1-3 hours during big79 operating hours (08:00-22:00 WIB). First-time withdrawals may take up to 24 hours for security verification. Withdrawals requested outside operating hours will be processed the next business day. big79 does not charge withdrawal fees, but Mandiri may apply standard incoming transfer fees.
Why was my withdrawal request rejected?
Common reasons for withdrawal rejection on big79 include: incomplete KYC verification, attempting to withdraw to a bank account not registered in your name, not meeting the 1x wagering requirement on deposited funds, active bonus wagering requirements not yet completed, or suspicious account activity under investigation. Contact support for specific information about your withdrawal status.
Can I withdraw to a different bank than I deposited from?
Yes, but the withdrawal bank account must be registered in your name matching your verified KYC documents. For security and anti-money-laundering compliance, big79 requires that all withdrawal destinations be in the same name as the account holder. You can add multiple bank accounts to your profile, but all must be in your legal name as shown on your KTP.
Games & Gameplay
What sports can I bet on at big79?
big79 offers comprehensive sports betting covering football (soccer) including BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, Champions League, and international matches featuring Timnas Indonesia (Garuda); basketball (NBA, Euroleague); tennis (Grand Slams, ATP, WTA); badminton (All England, Indonesia Open); volleyball; MotoGP; e-sports (Mobile Legends, PUBG Mobile); and many other sports popular with Indonesian bettors.
Does big79 offer togel games?
Yes. big79 offers togel (Indonesia's traditional numbers lottery game) with multiple markets and draw times throughout the day. Togel variants include 2D, 3D, and 4D number selection with various bet types. Results are determined by official draw outcomes and posted immediately after each draw. Togel is one of the most popular gaming categories among big79's Indonesian player base.
Are the slot games at big79 fair and random?
Yes. All slot games on big79 are provided by licensed third-party game studios including Pragmatic Play, Microgaming, NetEnt, and others. These games use certified Random Number Generators (RNG) that are regularly audited by independent testing agencies. Each game displays its Return to Player (RTP) percentage. big79 does not control game outcomes—all results are determined by the game provider's RNG system.
Can I play big79 games on my mobile phone?
Yes. The big79 platform is fully optimized for mobile devices including Android and iOS smartphones and tablets. Access the site through your mobile browser—no app download is required. All features including registration, deposits, withdrawals, sports betting, casino games, live dealer games, and customer support are available on mobile with the same functionality as desktop.
What is the minimum bet amount for football matches on big79?
The minimum bet amount for football (soccer) markets on big79 is typically Rp 10,000, though this can vary by specific match and market type. Premium matches like Champions League or World Cup games may have different minimums. Maximum bet limits vary by match importance, league, and your account VIP tier. Check the bet slip for specific min/max limits before confirming your wager.
Bonuses & Promotions
What is the welcome bonus at big79?
big79 offers a generous welcome bonus for new players upon their first deposit. The exact bonus structure varies and is displayed on the homepage and promotions page. Welcome bonuses typically include deposit match bonuses, free spins for slots, or cashback offers. All bonuses are subject to wagering requirements before withdrawal. Review the specific bonus terms on the promotions page before claiming.
What are wagering requirements and how do they work?
Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet a bonus amount before you can withdraw winnings derived from it. For example, a Rp 100,000 bonus with 20x wagering requires Rp 2,000,000 in total bets. Different games contribute different percentages toward wagering: slots typically contribute 100%, while table games and sports bets may contribute less. Check specific bonus terms.
Does big79 have a VIP or loyalty program?
Yes. big79 operates a multi-tier VIP program that rewards loyal players with exclusive benefits including higher deposit and withdrawal limits, faster withdrawal processing, dedicated account managers, birthday bonuses, cashback on losses, exclusive promotions, and invitations to special events. VIP status is earned through consistent gaming activity and deposit volume. Contact support for information about VIP tier progression.
Can I cancel a bonus if I don't want to complete the wagering requirements?
Yes. You can forfeit an active bonus at any time through your account settings or by contacting customer support. When you forfeit a bonus, the bonus funds and any winnings generated from the bonus will be removed from your account. Only your original deposit and any winnings from non-bonus funds will remain. Once forfeited, the bonus cannot be reclaimed.
Safety & Responsible Gaming
Is big79 licensed and legal to use in Indonesia?
big79 operates under international gaming licenses and complies with applicable regulations governing online gaming platforms. We implement robust security measures including SSL encryption, secure payment processing, and strict KYC/AML procedures. Users must be 21+ and are responsible for understanding local laws in their jurisdiction. big79 is committed to providing a safe, fair, and transparent gaming environment for Indonesian players.
How does big79 protect my personal and financial information?
big79 employs bank-grade security measures including 256-bit SSL encryption for all data transmission, secure encrypted storage for personal and financial data, PCI-DSS compliant payment processing, regular security audits by independent firms, strict access controls limiting employee data access, and two-factor authentication (2FA) options. We never sell your data to third parties. Read our Privacy Policy for complete details on data protection.
What should I do if I think I have a gambling problem?
If you feel your gambling is becoming problematic, big79 provides comprehensive responsible gaming tools including deposit limits, loss limits, session time limits, reality checks, take-a-break periods, and self-exclusion options (6 months to permanent). Contact our support team immediately—all responsible gaming requests are handled confidentially and compassionately. We can also provide information about external problem gambling support organizations. Your wellbeing is our priority.
How do I set a deposit limit on my big79 account?
Log into your big79 account, navigate to Account Settings, and select Responsible Gaming Tools. Choose Deposit Limits and set your preferred daily, weekly, or monthly maximum deposit amounts. Decreases take effect immediately; increases require a 24-hour cooling-off period. Once a limit is reached, you will not be able to deposit additional funds until the time period resets. Limits can be adjusted or removed at any time.
24/7 Support Team
Indonesian and English-speaking customer service available around the clock via live chat, email, and WhatsApp for all your questions and concerns.
Instant Answers
Most common questions are answered instantly through our comprehensive FAQ center, saving you time and getting you back to gaming faster.
Verified Solutions
All FAQ answers are regularly reviewed and updated by big79's support team to ensure accuracy and reflect current policies and features.
Payment Expertise
Detailed guidance on all Indonesian payment methods including BCA, BRI, BNI, Mandiri, and e-wallets like OVO, DANA, GoPay, ShopeePay, and LinkAja.
Game Rules Explained
Clear explanations of betting rules, game mechanics, RTP percentages, and strategies for sports betting, slots, live casino, and traditional Indonesian games.
Responsible Gaming
Comprehensive information about account limits, self-exclusion tools, problem gambling warning signs, and support resources for Indonesian players.
Still Have Questions?
Our friendly support team is standing by 24/7 to assist with any questions not covered in this FAQ
Return to Homepage Learn About Safe Gaming