Privacy Policy

1. Introduction

big79 ("we," "us," "our") operates the online gaming platform located at https://big79.cam (the "Platform"). We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your personal data.

This Privacy Policy applies to all users of the big79 Platform, including visitors who browse our website without registering and registered users who create accounts and use our gaming services. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

big79 operates in compliance with applicable data protection laws and regulations in Indonesia and international standards for online privacy and security. We implement technical, organizational, and administrative safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

2. Information We Collect

big79 collects several categories of personal information necessary to provide our gaming services, ensure platform security, comply with legal obligations, and improve user experience.

2.1 Information You Provide Directly

When you register an account on big79, we collect the following information that you provide voluntarily:

• Identity Information: Full legal name as it appears on your Indonesian National Identity Card (KTP), date of birth, place of birth, nationality, and KTP number
• Contact Information: Email address, mobile phone number, and residential address in Indonesia
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history
• Verification Documents: Copies of identification documents submitted for KYC (Know Your Customer) verification, including photographs or scans of your KTP, selfie photographs holding your KTP, and proof of address documents if requested
• Communication Data: Contents of messages you send to our customer support team via live chat, email, or WhatsApp, including attachments and metadata
• Survey and Feedback Data: Responses to optional surveys, feedback forms, or user experience questionnaires

2.2 Information Collected Automatically

When you access and use the big79 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and mobile network information
• Usage Data: Pages viewed, features used, time spent on pages, navigation paths through the Platform, referral URLs, search queries entered, and interactions with Platform elements
• Gaming Activity: Bets placed (amount, type, market, odds, outcome), games played, session duration, win/loss records, bonus usage, and responsible gaming tool settings
• Location Data: Geographic location derived from IP address to verify that you are accessing the Platform from Indonesia and to detect unusual access patterns
• Log Data: Server logs recording Platform access, including timestamps, HTTP requests, response codes, and error messages

2.3 Information from Third Parties

big79 may receive personal information about you from third-party sources including:

• Payment Processors: Transaction data from banks and e-wallet providers used to fund your account or receive withdrawals
• Identity Verification Services: Results of identity and address verification checks conducted by third-party KYC service providers
• Game Providers: Gaming activity data from third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, etc.) whose games you play on our Platform
• Analytics Providers: Aggregated and anonymized user behavior data from web analytics services

3. How We Use Your Information

big79 uses the personal information we collect for the following purposes:

3.1 Providing and Managing Gaming Services

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets and play games
• Calculating and paying out winnings
• Applying bonuses, promotions, and loyalty rewards
• Maintaining responsible gaming limits you have set

3.2 Security and Fraud Prevention

• Verifying your identity and age to prevent underage gambling
• Detecting and preventing fraudulent activity, money laundering, and other illegal uses
• Monitoring for suspicious betting patterns or account behavior
• Enforcing our Terms & Conditions and preventing terms violations
• Protecting against security threats, unauthorized access, and cyberattacks

3.3 Legal and Regulatory Compliance

• Complying with applicable laws, regulations, and licensing requirements
• Fulfilling KYC and AML (Anti-Money Laundering) obligations
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining records required by gaming regulations
• Reporting suspicious transactions as required by Indonesian financial regulations

3.4 Customer Service and Communication

• Responding to your inquiries, support requests, and complaints
• Sending transactional communications (deposit confirmations, withdrawal notifications, account security alerts)
• Providing information about responsible gaming resources
• Notifying you of changes to our Terms, Privacy Policy, or Platform features

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve Platform functionality and user experience
• Conducting internal research and development
• Testing new features and services
• Identifying and fixing technical issues
• Optimizing Platform performance and speed

3.6 Marketing and Personalization

• Sending promotional offers, bonus announcements, and marketing communications (only with your consent)
• Personalizing your experience based on gaming preferences and activity
• Recommending games or betting markets that may interest you

4. Data Sharing and Disclosure

big79 does not sell your personal information to third parties. We share your data only in the following limited circumstances:

4.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Banks and e-wallet providers that process deposits and withdrawals
• KYC Verification Services: Identity verification providers that validate your documents and information
• Game Providers: Software studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) whose games you play on our Platform
• Cloud Hosting Services: Infrastructure providers that host our servers and databases
• Customer Support Tools: Live chat, email, and ticketing system providers
• Analytics Providers: Web analytics and user behavior analysis services

All service providers are contractually required to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal Requirements

We may disclose your personal information if required by law or in response to valid legal processes, including:

• Court orders, subpoenas, or warrants
• Requests from law enforcement or regulatory authorities
• Legal obligations under Indonesian gaming and financial regulations
• Protection of big79's legal rights and enforcement of our Terms & Conditions

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, such as when you opt into a joint promotion with a partner organization.

5. Data Security Measures

big79 implements industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Secure Authentication: Passwords are hashed using strong cryptographic algorithms. We support two-factor authentication (2FA) for enhanced account security.
• Firewalls and Intrusion Detection: Network-level security controls monitor and block unauthorized access attempts.
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments.

5.2 Organizational Safeguards

• Access Controls: Personal data is accessible only to authorized employees who need it to perform their job functions. Access is logged and monitored.
• Employee Training: All staff undergo regular data protection and security awareness training.
• Data Minimization: We collect and retain only the personal information necessary for specified purposes.
• Incident Response Plan: We maintain procedures for detecting, responding to, and recovering from data security incidents.

5.3 Payment Security

Financial transactions are processed through PCI-DSS compliant payment gateways. big79 does not store complete credit card numbers or sensitive payment authentication data on our servers.

6. Data Retention and Deletion

big79 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Retention Periods

Data Category	Retention Period	Reason
Account Information	Duration of account + 7 years	Legal and regulatory requirements
Transaction Records	7 years from transaction date	Financial regulations and auditing
KYC Documents	7 years from account closure	AML compliance requirements
Gaming Activity	5 years from activity date	Dispute resolution and fraud prevention
Customer Support Records	3 years from communication date	Quality assurance and dispute resolution
Marketing Consent	Until consent is withdrawn	Legal basis for marketing communications

6.2 Account Closure and Data Deletion

When you close your big79 account, we will deactivate your profile and you will no longer be able to log in. However, certain data must be retained to comply with legal obligations as outlined above. After applicable retention periods expire, personal data is securely deleted or anonymized such that it can no longer be associated with you.

7. Your Privacy Rights

As a big79 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account data directly through your account dashboard. For additional information, contact our support team.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your contact details, address, and certain other information through your account settings. For changes to verified identity information, contact our support team with supporting documentation.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal retention requirements. big79 must retain certain data for regulatory compliance even after account closure, but non-essential data can be deleted upon request.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of data you have contested.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or updating your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where we process your personal information based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to verified requests within 30 days. We may require additional information to verify your identity before processing requests that involve accessing or deleting personal data.

8. Cookies and Tracking Technologies

big79 uses cookies and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They contain information that is transferred to your device's hard drive and enable us to recognize your browser and capture certain information.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for Platform operation, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to enhance user experience (language preference, currency display, betting slip settings).
• Analytics Cookies: Collect aggregated information about how visitors use the Platform, helping us improve functionality and content.
• Advertising Cookies: Track browsing activity to deliver personalized promotional offers (only with your consent).

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect Platform functionality and prevent you from using certain features. You can delete cookies already stored on your device at any time through your browser settings.

9. Third-Party Services

The big79 Platform integrates with various third-party services and may contain links to external websites. This Privacy Policy does not apply to third-party websites, services, or applications, even if accessible through our Platform.

Third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) may collect data about your gaming activity according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.

big79 is not responsible for the privacy practices or content of third-party websites or services. Links to external sites are provided for convenience only and do not constitute endorsement.

10. International Data Transfers

big79 primarily operates within Indonesia and stores user data on servers located in secure data centers. However, some of our service providers and technology partners are located outside Indonesia, which may involve transferring your personal information to other countries.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

11. Protection of Minors

big79 strictly prohibits use of our services by individuals under 21 years of age. We do not knowingly collect personal information from minors. Our registration process requires date of birth verification, and all accounts are subject to KYC verification including government-issued identification proving age.

If we become aware that we have inadvertently collected personal information from a user under 21 years of age, we will immediately suspend the account, delete the information, and forfeit any funds or winnings in accordance with our Terms & Conditions. Parents or guardians who believe their child has provided personal information to big79 should contact us immediately at [email protected].

12. Changes to This Policy

big79 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending email notification to the address associated with your account
• Displaying a prominent notice on the Platform

Your continued use of the big79 Platform after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact big79:

• Email: [email protected] (mark "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 through the Platform for immediate privacy-related inquiries
• Data Protection Officer: For formal privacy rights requests, address correspondence to "Data Protection Officer, big79" via the support email above

We aim to respond to all privacy inquiries within 48 hours for general questions and within 30 days for formal data subject rights requests. Our support team operates in both English and Indonesian to ensure clear communication regarding your privacy concerns.